Privacy Policy

At Punchwork Interior, we understand the importance of maintaining your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard user information gathered from our website, https://www.punchwork.in, as well as from offline sources. This policy is applicable to both current and former visitors and customers of our website. By accessing or using our website, you consent to the practices described in this Privacy Policy.

This Privacy Policy explains how we handle your personal information as a user of our services (collectively referred to as “you” or “User” in this document). We created this Privacy Policy to demonstrate our commitment to your privacy and personal information protection. Your use of our services is subject to this Privacy Policy and our Terms of Use. Any capitalized terms not defined in this policy will carry the meanings assigned in our Terms of Use.

By confirming your acceptance of this Privacy Policy (through means provided on our website or app), using our services, or providing us with your information, you agree to the practices outlined herein and consent to our collection, use, and sharing of your information as described. We reserve the right to modify this policy at our discretion. If you do not agree with this Privacy Policy at any time, please refrain from using our services or providing your information. If you are using our services on behalf of another individual or entity, you represent that you are authorized to accept this Privacy Policy on their behalf.

1. Purpose of This Privacy Policy

This Privacy Policy is published in compliance with the following regulations:

• Section 43A of the Information Technology Act, 2000.
• Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”).
• Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy addresses:

• The types of information we collect from users, including personal data.
• The purposes and methods of using this information.
• How and with whom we may share this information.

Information We Collect

• Contact Information: We may collect your name, email address, mobile number, phone number, city, state, postal code, country, and IP address.

• User-Generated Content: We gather information you post in public areas on our website or on our affiliated social media channels.

• Demographic Information: This includes data about your interests, events you intend to participate in, or any other information you provide while using our website. We may collect this through surveys as well.

• Technical Information: We may collect details about your IP address, browser type, referring website, time spent on our website, and pages accessed. We might also gather information about your mobile device and operating system version.

How We Collect Information

• Direct Collection: We gather information directly when you submit forms or communicate with us via comments, emails, or phone calls.

• Passive Collection: We utilize tracking tools such as Google Analytics, cookies, and web beacons to collect information about your interactions with our website.

• Third-Party Sources: If you engage with integrated social media features, those platforms may share certain information about you with us.

Use of Your Personal Information

• Communication: We may use your information to contact you for order confirmations, promotional purposes, or to respond to your inquiries.

• Improving Services: Your information helps us enhance our products and services, including customizing your experience based on your preferences.

• Market Research: We analyze user data to identify trends and interests to improve our offerings.

• Security: We use your information to protect our company and customers, as well as our website.

• Marketing: We may send you promotional materials about special offers, new features, or services that may interest you.

• Legal Compliance: We may use your information as permitted by law.

Sharing Information with Third Parties

• Service Providers: We share information with third-party vendors that assist us with our online processes, including payment processors.

• Event Organizers and Couriers: Your information may be shared with those responsible for fulfilling purchase obligations, in accordance with their privacy policies.

• Business Partners: We may disclose information to partners involved in events or promotions.

• Legal Obligations: We will share information to comply with legal requirements or to protect our rights.

• Business Transfers: If our business is sold or merged, we may share your information as part of that transaction.

• Additional Sharing: We may share your information for other reasons not described here, with prior notice.

Email Opt-Out

You can opt out of receiving marketing emails from us by emailing hello@punchwork.in. Please allow about ten days for your request to be processed. Note that even if you opt out of marketing communications, you may still receive transactional messages related to your purchases.

Third-Party Sites

If you click on links to third-party websites, please be aware that we do not control these sites and this policy does not apply to them. We recommend reviewing the privacy policies of any external sites you visit.

Grievance Officer

In accordance with the Information Technology Act 2000, our Grievance Officer’s contact details are as follows:

B-009, Rohtas Plumeria, Vibhuti Khand, Gomti Nagar, Lucknow – 226010
Email: hello@punchwork.in

For any questions about this Privacy Policy or privacy concerns, feel free to reach out to us.

Updates to This Policy

This Privacy Policy was last updated on 1.12.2018. We may change our privacy practices occasionally and will notify you of any significant changes as required by law. An updated copy will always be available on our website, so please check back periodically.

Jurisdiction

Your visit to our website and any privacy disputes are governed by this Privacy Policy and our website’s terms of use. Any disputes arising under this policy will be governed by the laws of India.

Delivery Timeline

Our standard delivery timeline is 60 days from the receipt of 60% payment of the total order value and design approval. This period includes procurement, production, quality checks, and installation by our trained team. While we strive for timely delivery, unforeseen circumstances may lead to delays, and we will keep you informed throughout the process.

Return, Exchange & Refund Policy

We understand that sometimes products may not meet expectations. Upon delivery, if you receive a damaged or defective product from Punchwork Interior or it doesn’t match our original specifications, you have the following options:

• Rectification/Replacement: We will rectify or replace the defective product.
• Exchange: You may exchange it for another product. If the new product exceeds the value of the returned item, you will need to pay the difference. If it is lower, we will refund the applicable amount.

By using our services, you consent to receive communications from us via email, phone, and SMS regarding your transactions. Users are required to provide valid contact information to facilitate these communications. We may also send updates, newsletters, and changes to features to enhance your experience with us.